Terms and Conditions

Top Water Gardens Touch of Paradise Designs

Technical Service

If you are in need of additional help with your ordering or with your design, just ask for technical service upon calling. We will help with any difficulties you are having with your design or in placing your order. With our expertise in water garden construction, and your input, together we will achieve the results you are looking for.

Returns and Warranty Merchandise

All returns must be pre-authorized by Return / Claims Dept. All items returned must have a RA number (Return Authorization Number). Any item returned without a RA number will be refused. All items shipped including warranty pumps are at your expense. A credit with a 15% restocking fee will be issued for items that are deemed usable and within the warranty period.

Pump Returns and Warranty

Submersible pumps that have been operated out of water, or have been altered, damaged, or used for any other purpose besides its intended purpose voids warranty. Pumps taken apart also void warranty. You must call Touch of Paradise Designs to receive a RA number (Return Authorization Number), to return a pump. A replacement pump will be sent to you direct from the manufacturer once they receive and test your returned pump. You will be responsible for shipping costs. Shipping is not covered under warranty. If a pump is returned and found in working order you will be responsible to have the pump returned to you with an additional charge of $10.00.

Shipping Information

Items less than 150 lbs. usually ship UPS. Some items that are shipped without a box, UPS charges an extra $5.00 per item. Large items considered "oversize 1 or 2" by UPS are charged according to their size not their weight.

Damaged Shipments

Make sure you inspect shipment before signing your delivery receipt. Signing receipt is proof your shipment has arrived complete and without damage. You may refuse your shipment if it has been damaged in transit without penalty. Damage on FEDX / UPS shipments must  be reported within 24 hours.

Merchandise Availability

We cannot anticipate the popularity of certain items, nor can we control shipping delays in receiving our product. We will make you aware at time of purchase of any shortages or delays. Back orders are not automatically shipped. A Touch of Paradise Designs associate will contact you when items are back in stock and available for shipping.

Payment Options

Credit cards----Paypal, Visa, MasterCard, Visa Debit, Money Orders, Cashier Check

Disclaimer

All our water treatment products are completely organic, will not harm fish, plants or any animal that may drink from the pond. All prices and products are subject to change without notice.

Gift Cards

Available upon request, for all occasions, and denomination.

Contact Us:

    Address:         3970 South Pine Avenue                   

                           Ocala, FL 34480

                           Click here for a map of our location

    Phone:            352-622-9316 OR Toll Free at 877-364-8238                                         

    Fax:                 352-622-9326

    Email:             topbiz22@yahoo.com

    Office Hours:   9:00 a.m. - 5:00 p.m. Monday thru Friday EST 

                            9:00 a.m. - 1:00 p.m. Saturday

Send mail to brenda@rabunwebdesigns.com with questions or comments about this web site.
Copyright © 2009 Top Water Gardens